Frequently asked questions

They provide different depth: Standard (overview and category breakdown), Enhanced (detailed explanations and uncertainty indicators), Premium (interaction insights and prioritisation, descriptive).

We accept major credit and debit cards through our secure payment processor. All payments are processed securely.

No. The reports provide information and process guidance based on your answers. They are not legal advice or tax advice.

People who want a structured view of readiness, uncertainty, and common friction points in estate administration, legal document setup, no-fault divorce readiness (England & Wales), or potential dispute signals.

The score is based on predefined criteria and the answers provided. It highlights common risk signals and uncertainty. It does not assess legal validity or predict outcomes.

No. The system is fully automated and does not perform document review.

That is allowed. The report will highlight uncertainty, because unclear information is often where delays and stress occur.

We minimise data collection. We do not store assessment answers in logs. Diagnostic logs are structured and redacted. See our Data & Privacy page for details.

Yes. A PDF is generated and available to download after completion.

The free report is accurate for the questions answered. It does not assess all areas that commonly affect outcomes, which is reflected in the score and uncertainty indicators.

When fewer areas are assessed, uncertainty is higher. The score reflects this limited visibility rather than assuming missing information is positive.

No. Free reports are designed to demonstrate the process and highlight early signals, not to provide a complete assessment.

Most assessments take between 5-15 minutes, depending on the complexity of your situation and how many questions you answer.

Yes. You can start a new assessment at any time. Each assessment is independent and generates its own report.

You will receive your report immediately. For paid reports, you can download the PDF. You can also request email delivery if you provide an email address.

Your report is available immediately after completion on the results page. You can download the PDF or request it via email.

Yes. The PDF report can be downloaded and shared as needed. Reports are generated for your use and can be shared with advisors or family members.

Yes. All payments are processed through a secure, PCI-compliant payment processor. We do not store your full payment card details.

If you experience technical issues that prevent you from receiving your report, please contact us. We aim to resolve issues promptly.

You can report issues or ask questions through our Report a Problem page or Contact page.

The platform works on modern browsers including Chrome, Firefox, Safari, and Edge. JavaScript must be enabled.

Yes. The platform is fully responsive and works on smartphones and tablets.

Reports are generated in real-time based on your answers. If you retake an assessment, you will receive a new report reflecting your updated responses.

Your answers are used to generate your report and are stored securely for report delivery. We do not use your answers for any other purpose. See our Data & Privacy page for details.